HLTH 4000-3 Week 6 Final Exam: 100 out of 100 points (Uploaded 2022)
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(HLTH 4000-3 Week 6 Final Exam, HLTH 4000-3 Week 6 Final Exam)
- Question: Total quality management (TQM), … to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s.
- Question: Strategic plans translate broad strategies into specific objectives and action plans.
- Question: Patients are most likely to complain about the medical care they receive far more than about food or noise or other nonclinical concerns.
- Question: Which of the following stakeholder groups should NOT … in strategic planning?
- Question: The IOM report Crossing the Quality Chasm laid out an agenda for the creation of a 21st-century health care system in the USA that is:
- Question: Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees.
- Question: Which aspect(s) of the SWOT analysis aim to identify external market forces?
- Question: Which of the following is not a necessary step in the formulation and implementation of an action plan?
- Question: A reasonably clear picture of where the organization wishes to be in the coming few years is often an element of a mission statement.
- Question: The book Forgive and Remember portrays the surgical culture of personal accountability on which QA is … , and underscores which core assumption(s) about medical errors?
- Question: Why is execution of the strategy so important?
- Question: Managed care is forcing an increase in customer service communication with an increasing number of external and internal customers.
- Question: An effective mission statement must … document that includes all actions to be taken to fulfill that mission.
- Question: What is the purpose of tactical plans?
- Question: What do the four letters in the PDCA Model represent?
- Question: Which of the following is necessary for successful strategy execution?
- Question: Not all HR functions are … out exclusively by HR staff. Which of the following would … out by line managers?
- Question: The majority of hospital patients do not want:
- Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints.
- Question: Why is it important to consider innovations in technology in development of the strategic plan?
- Question: A supervisor can assist in the recruiting process by providing concise, up-to-date position descriptions.
- Question: Which of the following is a typical measure … by senior management to directly assess performance of HR efforts?
- Question: What are the components of a Situational Assessment?
- Question: Employee Suggestion Programs:
- Question: In addressing each customer complaint, do not:
